Marsha Gupton
21st November 2005, 11:26 AM (11:26)
My ISP is comcast. I have two computers at home that are networked through the comcast home networking. My laptop has a comcast wireless card installed in it.
Things were fine Saturday with my laptop. I shut it down when I was leaving the house. Saturday night when I turned it back on, windows would not load. I have windows xp. When I would turn it on it would bring up a screen that was blue and said windows xp and would not proceed at all.
This may have been the wrong thing to have done, but I re-installed windows. When I reinstalled windows I lost everything including my wireless network connection setup. I have a HPze3400 (I think).
I called comcast saturday night. I spoken with someone with an indian dialect who said he was sceduling an appointment for a tech to come out Sunday afternoon at 2pm. The tech never showed, so I called and then I was told there was no record that I had called and no appointment had been scheduled. So, at that time they set up a new time and tell me Monday between 6-9. This time the customer service rep spoke with a heavy oriental accent. To be honest, it was extremely difficult for me to understand him. He told me the person would be coming Monday between 6-9pm.
Well, I thought that was really odd for a tech to come at that time. Since, I have a dinner engagement tonight, I was uncomfortable with my Mother being at home alone and some comcast guy coming after dark, so I called to change the appointment. Monday morning I called customer service, spoke with a female whom I could understand and she looked it up and said it is for Tuesday from 3-6. She was concerned that someone told me a tech would come between 6-9 because that is totally wrong.
There has been some discussion on this board about the lack of customer service with Sony and other companies. I think this lack of customer service that I have recently had to deal with is unacceptable. But, what do you do?
Things were fine Saturday with my laptop. I shut it down when I was leaving the house. Saturday night when I turned it back on, windows would not load. I have windows xp. When I would turn it on it would bring up a screen that was blue and said windows xp and would not proceed at all.
This may have been the wrong thing to have done, but I re-installed windows. When I reinstalled windows I lost everything including my wireless network connection setup. I have a HPze3400 (I think).
I called comcast saturday night. I spoken with someone with an indian dialect who said he was sceduling an appointment for a tech to come out Sunday afternoon at 2pm. The tech never showed, so I called and then I was told there was no record that I had called and no appointment had been scheduled. So, at that time they set up a new time and tell me Monday between 6-9. This time the customer service rep spoke with a heavy oriental accent. To be honest, it was extremely difficult for me to understand him. He told me the person would be coming Monday between 6-9pm.
Well, I thought that was really odd for a tech to come at that time. Since, I have a dinner engagement tonight, I was uncomfortable with my Mother being at home alone and some comcast guy coming after dark, so I called to change the appointment. Monday morning I called customer service, spoke with a female whom I could understand and she looked it up and said it is for Tuesday from 3-6. She was concerned that someone told me a tech would come between 6-9 because that is totally wrong.
There has been some discussion on this board about the lack of customer service with Sony and other companies. I think this lack of customer service that I have recently had to deal with is unacceptable. But, what do you do?