Recommendation: Fiesta Gas Grill

[G R 'Scott' Cundiff]

I bought a Fiesta Gas Grill at Home Depot a bit over a year ago. We do a lot of grilling around our house, and that grill was starting to show some wear. I got the manual that came with it and called their 800 number to order new parts for it.

The gentleman told me that two of the parts were just $3.00 each. Then I said I wanted to order a new burner too. He asked me for the serial number of the grill, and when I gave it to him, he said, "Our burners are guaranteed for 5 years, there will be no cost for the burner."

All said and done, I spent $11 including shipping.

I thought that was pretty impressive for a "low end" grill!

[Cecil Wallace]

he said, "Our burners are guaranteed for 5 years, there will be no cost for the burner."

I thought that was pretty impressive for a "low end" grill!

Thanks, Scott.
We have had our current Sunbeam 540 grill for about 8 years, and am now using the 3rd burner.
I'll surely have to check out the Fiesta when we have to replace our grill.
Sounds like a winner.

[Belinda Y. Edwards]

Cool - thanks for sharing.

i hadn't thought of this for appliances. i did use this trick when i was in the daycare business. Those fisher price and little tike toys/furniture have the same replacement offers. They can look like new- quickly.

[G R 'Scott' Cundiff]

Follow up on my grill parts order.

When I received the shipment, one of the parts (cost about $3 I think) was missing.

This morning I phoned their customer service. The lady said, "Can I help you?"

All I said was, "I placed an order last week, but when it arrived one of the items was missing."

Before I could give her my name, or any other personal information, she interrupted me and said, "Yes, I see that you should have been shipped two heat distribution plates instead of one...we will get it right out to you."

That kind of caught me off guard. She was using caller ID to look up my order and knew what I was calling about before I could tell her.

I said, "From the invoice, I see that I wasn't charged for it either."

Once again, she interrupted me to say, "That's okay, it was our mistake, we will get it right out to you."

Even with the mistake I am pretty impressed!

[Charlene Clevenger]

I'm impressed, too. I hate it when every person you talk to from a company, as you are transferred from one to another, asks for your account number. Once I was talking to the phone company and they kept doing that. I told them, "You're the PHONE company! You have the technology to do this!" That was a few years ago. Maybe they've improved their system since then.