Puter Problem

[Walter Thompson]

My computer keeps shuting down. I have tried everything I know, restore etc. reinstalled antivirus and ran it. Any suggestions? It goes to either a black screen, colored screen with real narrow lines or just shuts down. My son was wondering if it would be the power supply. It is only six months old. As a matter of fact the whole system is just 6 months old.

[Dave McClung]

Have you checked the "Power Options" in control panel? Having a bad setting there can cause the black screen, but shouldn't cause the colored screen with narrow lines.

Does your computer has a "power on" light. If so, does it stay on?

After your computer has shut down, does the cooling fan continue to run?

If you press cntrl/alt/delete, does the screen come back on?

[Walter Thompson]

Have you checked the "Power Options" in control panel? Having a bad setting there can cause the black screen, but shouldn't cause the colored screen with narrow lines. No I haven't checked the power settings. They are most likely the default settings.

Does your computer has a "power on" light. If so, does it stay on? Sometimes, I have come back and found the system "shut down" but the fan was still running and power lights were still on.

After your computer has shut down, does the cooling fan continue to run? Sometimes

If you press cntrl/alt/delete, does the screen come back on? No, it does not reboot or anything. It is frozen. Lately I have found that the desk top is a bit distorted and frozen as well. Today the screen went black and then came back on with a slightly out of focused desktop, but frozen. This has happened three times today.

[Charles G. Brown]

Walt, do you have the 'energy saving power' button checked. I was having same problem, discovered the 'energy saver" was shuting computer down.