My opinion is that much of our expectations are based upon our experience - and significant to that is our age and the size of our church community.
What is your personal expectation as to pastoral care?
Do you expect a call from the pastor if you miss church?
Do you expect a call from your Sunday school teacher if you miss class?
Do you want an unannounced visit in your home by the pastor?
Do you think it is appropriate that communication between pastor and congregation is via email, rather than phone call or personal visit?
Is it your expectation that you will receive a personal contact with the pastor every Sunday?