For those of you who know retail and business better than I - let me relate an adventure from earlier today and get your thoughts.
We were given a travel system (carseat and stroller combo) as a baby shower gift. We never opened it, knowing we were going to take it back. However, the person who gave us the gift lost the receipt.
We took the unopened box to Target, hoping to at least get store credit. They acknowledged it was their product. We were given two options - we could exchange it for another of the same product, or we could exchange it for an equal value of product - but all the product must come from the baby department and no other.
We have a list of target products we need for the baby, but some are outside the baby department and others are only available online. We requested a gift card to target for the amount so we could purchase what we needed.
They refused. Even the store manager said he had no authority to change or alter policy - a call to customer service resulted in the same response.
At this point I have no plans to ever shop at Target ever again - it seems like a really terrible example of customer service, but then again I may be missing something.